Pathetic Services

On the 17th of February 2022, I took my cellphone to Telkom shop in Killarney Mall for repairs. the lady who assisted me I can remember her name told me to leave my phone, I.d copy and proof of purchase with her as the gentlemen to books the phones for repairs had stepped out for lunch. I did exactly that, so last week Tuesday I called the spore again to find out if they had sent the phone off for the repairs, the lady I spoke to said the phone was sent off on Friday the 18th of February and she also told me that it would take 21 working days for the phone to get repaired. Yesterday the 28th of February I called the stored and there was no answer I then decided to call the Insurance to see if they have received my phone for repairs, That is when I was informed that they don't have any claims under my I.D number as I did not have any reference number to use for following up. The gentleman by the name of Jody from Adminplus (insurance company) advised me to go to the store and ask for the TRJ number. I got to the store at 15:20, that is when I was told that my device was still in their store and it is alleged that a gentleman called to say Telkom must not book the phone for repairs as the person who was meant to pay for it won't be able to do so. I asked them who is the name of the guy who called and they did not have the name. I spent an hour in the store and left without getting the TRJ number, J the gentleman who was assisting me yesterday said that the system is slow and I should go he will e-mail me the TRJ number. J called me at 17:32 to say his unable to register my claim, their system is not allowing him to capture the insurance details as it was greyed out, he advised me to collect the phone from their shop the following day, and take it to another Telkom shop. I refused to do that, I told him that the store needs to figure it out and send it to the insurance company. I'm lost for words for the pathetic service I have received from them and for wasting my time and resources. As I'm writing this review the phone is still in the Killarney Telkom store. I demand answers and solutions to my problem, they need to find out who received my phone and who decided to sit with it and not book it for repairs. I'm sick and tired of this nonsense.