1 reviews | Active since Sept 2016

27 Sept 2016, 20:32

pathetic services

<p>I have a Telkom look alike landline and two months ago on 2 July 2016 I went to the phoenix Telkom store and spoke to deon I asked him to cancel the data that I am receiving on that line . I filled out all the necessary documents , my account number is ********** 06213. I was told the data will be cancelled at the end of the month.</p> <p>The month ended and the data was not cancelled and I was still being charged. On the 9th month I went back to the store and spoke to deon again and he failed to resolve my problem. I made numerous calls to the call centre to cancel the data and i have reference numbers ( ref ********** 31a) every time I called i was told that the data has been cancelled and till now I am still being charged and getting the data.</p> <p> </p> <p>I am very upset and disappointed with the service I'm receiving from Telkom </p> <p>For further information contact me on ********** 786</p> <p>ABDUL SAMAD RASOOL</p>

0
Replies (2)
Telkom
Telkom's reply28 Sept 2016, 09:10
Official

Hello saahir-rasool

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

's update01 Oct 2016, 09:15
Reviewer Update

I haven't come across a more useless company than Telkom they sent me a message saying problem is sorted but its the new month and I'm still being charged and still receiving the data, worst customer service ever. Message sent to is as follows :

Hi Saahir,

We see that your data was cancelled this month. This will be indicated on your next invoice.

We have logged dispute reference ********** 4 for any credits since last used.

Regards

Rafeeqah

Specialist: Social Media

Division: Customer Services / SOC

2 Jetty Street
ATE building Fores****

Corner of Lower Long St & Wharf St

Cape Town