Pathetic services

I would like to share my experience with you guys about the pathetic services of telkom. I had 2 contracts of routes cancelled on the 13th of January 2021 which was taken with Natasha from the Phoenix store because it was not viable for myself. The manger of the Phoenix store confirmed that it has been canceled and that I was not going to be charged for it. My initial contract was R279,00 and telkom was authorized to debit my account for R279 nothing less or nothing more but unfortunately telkom debited for R524 immediately the transaction was reversed and EFT of the amount of R279 was done. I received a invoice via email for the amount of R1400 which was shocking knowing that contract amount is only R279. So I continued doing EFT January, February , March and April. I tried telkom services on numerous occasions with no joy finally I got customer services and spoke to Busle Shea who assured if I provide her with proof of payments she would allocate the payments and it was going to be in order but after sending all relevant documents to her via email she refuse to respond and to date no feedback. They are continually sending invoices via email and never correct or locate payment. My contract was upgraded by Nerupa from Phoenix store from R279 to R299. Payments are continuously been done without telkom rectification. The services are pathetic and would like for others to be aware of this situation. It's so easy and swift for the employees to upgrade or persuade you to sign up with telkom but forget as soon as they receive the commission. Its ridiculous how they have customer services whose so *********** and reluctant to assist. Legal action is going to be persued if this matter is not dealt with amibilably.