Pathetic services

I would like to express my frustrations which have got me angry, sad and disappointed. If I knew that Telkom is this bad I wouldn’t have involved myself with it. Sometimes cheap isn’t best and this is exactly the case with Telkom.

I put up a request to cancel my contract in March, spoke to the retentions department and they could not retain my contract. Zipho Mkhonza was the lady that assisted with my cancellation, after failing to retain me she sent me a mail to forward my proof of payment with the incorrect email address to email the proof so that they can close the account.

I have sent this settlement letter to more than 5 people already but still nothing has been done to close the account still. I even spoke to a team leader by the name of Thandanani Mthethwa who not only dismally failed to assist but also gave me incorrect information and made empty promises to me which is totally ********* from my perspective.

I paid R17k to settle my contract but still now it’s May and I am still being billed for something that I have paid and settled.

I have had a number of queries none them resolved. It’s frustrating, it’s such a pain this. Anyone reading this I beg you you to rather go to Vodacom or Mtn if you better client services and better network coverage anyways.

Telkom staff consultants have given me contrasting information and don’t seem to understand what they are doing, none of them has been able to help me much other than logging cases which will be unresolved. I hv sent two escalations in a week but still nothing, no one has bothered to give me a call to at least advise of the delays.

I am going to cancel all my contracts with Telkom because I dnt want anything that will associate myself with such a pathetic ********* business.