1 reviews | Active since Oct 2017
Pathetic services
Telkom is the most pathetic service provider under the sun. It's 3 weeks now I am battling to get invoices and payment details to do a deposit. Most of all the manager of the gateway branch together with the staff are the most unhelpful arrogant, ****holes I have ever had the misfortune of dealing with I went twice to the branch requesting a simple statement and banking details to deposit a payment. Branch manager blantly dismisses me saying a consultant will email it to this day no statement. I went to the branch yesterday where staff treated me so rudely and refused to help saying it's not their problem *** telkom?????!!!!!
Good Day
This response serves as confirmation that your query has been received. Please be assured that we will task fulfilment department to attend and advise as soon as possible. We do apologize for the inconvenience caused.
New, secure payment gateway to ensure real-time restoration of services: https://apps.telkom.co.za/alpha/public/register. (Note that EFT payments made through your banking app will take longer to reflect on our systems and will impact the restoration of your services.)
More useful self-help options can be found at https://secure.telkom.co.za/today/help/personal/ to assist you with troubleshooting and information.
Please note that Telkom will soon no longer be a business that responds on Hello peter and we urge all of our customers to contact us via Twitter or Facebook for assistance so that our Social Media Special forces team can help resolve any issues or escalations you might have. Thank you. Click here https://www.facebook.com/TelkomZA/ or https://twitter.com/TelkomZA.
Regards Telkom Social Media Team
Bronwyn
Best regards,
Good Day
This response serves as confirmation that your query has been received. Please be assured that we will task fulfilment department to attend and advise as soon as possible. We do apologize for the inconvenience caused.
New, secure payment gateway to ensure real-time restoration of services: https://apps.telkom.co.za/alpha/public/register. (Note that EFT payments made through your banking app will take longer to reflect on our systems and will impact the restoration of your services.)
More useful self-help options can be found at https://secure.telkom.co.za/today/help/personal/ to assist you with troubleshooting and information.
Please note that Telkom will soon no longer be a business that responds on Hello peter and we urge all of our customers to contact us via Twitter or Facebook for assistance so that our Social Media Special forces team can help resolve any issues or escalations you might have. Thank you. Click here https://www.facebook.com/TelkomZA/ or https://twitter.com/TelkomZA.
Regards Telkom Social Media Team
Bronwyn
Best regards,