ST
Sandra T
1 reviews | Active since Dec 2015
05 Mar 2018, 09:09
Pathetic services
I logged a Fault last week Monday. My telephone line is dead and I have not access to internet. I contacted them since then several times to get this issues resolve. Still no response and telephone line still dead and no internet access. Telkom's after sales services and technical services which is Open Serve is PATHETIC. I've run a business from this line and is stuck. I can't do anything without a line and internet access.
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Telkom's replyOfficial
29 Mar 2018, 09:11Good day Sandravant,
Thank you for making contact with us.
I have made some changes to the line profile that will improve the internet service. Please reboot the ADSL modem and check again.
As for the telephone service, the fault s now in hand with the dispatch centre. waiting to be assigned to the 1st available technician.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Telkom's reply29 Mar 2018, 09:11
Official
Good day Sandravant,
Thank you for making contact with us.
I have made some changes to the line profile that will improve the internet service. Please reboot the ADSL modem and check again.
As for the telephone service, the fault s now in hand with the dispatch centre. waiting to be assigned to the 1st available technician.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,