sR
samantha R
1 reviews | Active since Nov 2014
21 Dec 2017, 10:08
Pathetic Services
I came into liberty promenade store, ordered me a ph the guy said there was no stock and promised it will arrive within 7 days. Its been nearly 3 weeks they never gave me any feedback i had to call online and online said there's no product on my name. I am utterly disgusted i am in great need of this device and i am very disappointed with your pathetic dn reliable service!!!
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Replies (3)sR
samantha R's updateReviewer Update
23 Dec 2017, 10:59I am even more furious with your service. I've been waiting so long I had to go in store 3 times order ********** 47 has still not arrived I've been dealing with mikhail they promised to get me a different device I came yesterday mikhail tells me I will be billed double amount because of pro-rata I found that to be ridiculous because the month was nearly done called in call Centre they said that's not possible I come back to store the staff tells me they took the wrong device. I can't believe this type of service from your staff it's completely unacceptable
sR
samantha R's update23 Dec 2017, 10:59
Reviewer Update
I am even more furious with your service. I've been waiting so long I had to go in store 3 times order ********** 47 has still not arrived I've been dealing with mikhail they promised to get me a different device I came yesterday mikhail tells me I will be billed double amount because of pro-rata I found that to be ridiculous because the month was nearly done called in call Centre they said that's not possible I come back to store the staff tells me they took the wrong device. I can't believe this type of service from your staff it's completely unacceptable
Telkom's replyOfficial
05 Jan 2018, 09:42Good day samrosen13,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Telkom's reply05 Jan 2018, 09:42
Official
Good day samrosen13,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
sR
samantha R's updateReviewer Update
05 Jan 2018, 09:47I got device but my data was not included i received a dataless device and did not sign up for this contract
sR
samantha R's update05 Jan 2018, 09:47
Reviewer Update
I got device but my data was not included i received a dataless device and did not sign up for this contract