Pathetic Services

In January 2017 we started proceedings to transfer the telephone numbers ********** 400 & ********** 488 and also the ADSL to my name from my wife’s name. The request was for the 2 lines to be transferred on the same contracts that we had enjoyed in 2016 and January 2017. The process was really drawn out due to certain technicalities and also the fact that we had to wait for my wife to go into one of your branches to do the transfer of names. My initial dealing was through your Telkom Branch at The Bridge and I was under the impression that all had been resolved only for me having been forced to thereafter go into the Baywest Branch and again deal with the staff in order to ensure that everything be done correctly and that my services and package be exactly the same as what I had previously enjoyed before the name change. I was then assured that all was sorted and I now needed to wait for the Telkom technicians to call and do the necessary links. This was done around the second week of February and I thought that everything was A for ok. When I received my first account I queried as to why the cost was so much higher that I was used to paying but the explanation given was that it had to do with the change over etc however from April until now the amount on my account reflected far in excess of what was expected but again on any query I am informed that all is correct and there is nothing that can be done. At the end of July during the umpteenth call to your call centre my fears and claims were confirmed when the agent informs me that I am correct and only one line ********** 400 is on a special contract basis whereas the other line ********** 488 is a normal line. When I then called at your Baywest Branch I was informed that it is not possible that Telkom can make such a mistake as they can only transfer the lines as they previously were so my suggestion at the time was for me to go back home and gather all the old accounts leading back to October last year so that I could provide Telkom with the proof that I need but then I had a good chat to one of your ladies who informed me that it is far more convenient for me to lodge a dispute with yourselves and in this way you are able to go back into my account and see that what I am alleging is factual and that I have been overcharged on my account since February. It is for this reason that I would like to officially lodge a dispute to the fact that both my business lines previously enjoyed the exact same plan type but since the name transfer the plan types have been changed and I am now correct in saying that the issue needs to be investigated, backdated and a refund is due to me via a credit to my Telkom account. Your assistance in this regard shall be greatly appreicated.