PATHETIC SERVICE...A *******

I app**** for a laptop contract on 22 July via the 10213 call centre. I was told delivery will take place within 5-7 days and that I would be debited pro-rata for July. On 23 July, full contract amount was debited from my account yet order was not finalised. On 25 July, I called for progress and was advised it was still pending. On 26 July I call again and was told I cannot be assisted because systems were offline. I finally spoke to a consultant on 1 August after having sent an email complaint on 30 July who advised she will escalate my query and will have someone get back to me but to date NOTHING. Note... I still have not received order number yet money taken from my account. I then received sms on 3 August advising of my order number and advised Telkom is out of stock. Today I call to follow up yet again and like on 25 July, advised that systems are offline and and that I should call after 2 hours. This 2 hours is been from 25 July....PATHETIC