Pathetic service yet again!!
After several months of trying to convince Telkom they were erroneously charging me for a service they WERE NOT delivering, they finally accepted the return of the LTE router and agreed that Telkom had messed up after listening to the calls. After confirming many times over that I WOULD NOT BE CHARGED A CANCELLATION FEE AS TELKOM MESSED UP, they are now charging me over R1900 for cancellation of a contract they messd up!!!<br> <br> I expect this to be sorted out immediately. I am now very ready to take the legal route as this is one mess up too many!! And I have recordings and email messages confirming my statement as well ...
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Replies (1)Telkom's replyOfficial
25 Apr 2015, 19:08Hello SGovan,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM106454.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM106454.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Telkom's reply25 Apr 2015, 19:08
Official
Hello SGovan,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM106454.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM106454.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
