pathetic service yet again

I recently tried to interact with the online chat with regards to Telkom debiting me for R676.97 after I settled my balance on the 13/02/2018

first attempt - zinhle when I said it was about being debited she closed the chat and this is unacceptable customer service

second attempt - yogeshnie a very rude consultant that has no idea how to do her job , then after explaining and she tried to give me excuses as to why I got debited again when clearly I was not she then said call the main billing department as she cannot asssit , if she could not assist why did she give me excuses for a debit that was not suppose to go off .

Telkom services is becoming more pathetic I even tried cancelling my line and got no help I walked into the Telkom store to cancel my line and I was told I cannot how can you not pay your Telkom account at Telkom , how can you not cancel your Telkom account at Telkom