Pathetic service with Telkom cellphone contract

<p>I took a telkom contract for my sons in November 2016 . After the expiration of the contract , call centre representatives contacted me asking for confirmation on either to upgrade or cancel the contract. My decision was to cancel the contract but for the next few months the debit orders were still going through, up till this day. I have sent in paperwork for cancellation and there was even an email sent from the the telkom branch to head office for cancellation. However there is still no results. It is a big inconvenience to me to keep reversing debit orders on a monthly basis as it is costing me time and extra fees. I want this contract cancelled immediately as my name is reflecting poorly due to thier negligence.</p>