PATHETIC SERVICE WITH TELKOM CALL CENTRES

The service at telkom is pathetic, my dad lodged a request with them last month to inform them that we need to keep our same lan line number as we will be moving house. Someone called yesterday by the name of Tsholoflo, She said she is from the Sunningdale Call centre. She wanted my dad to confirm his ID, I gave her the ID number like 3 times and she says its incorrect , she asked to speak to my dad, when he gave her the number she still saying incorrect. I asked her what is her designation and she gave me the date. How do you have *********** people working there. I asked for her manager and she gave me Jessie Kock, but refused to give me her number saying she not allowed. Today at 8:20am i called 10214, spoke to Alice she saying she from the PE branch. I asked her number for Jessie Kock and she put me on hold for 15 minutes until I cut the call.I need someone with brains to calls me today, I am very upset