Pathetic service with Telkom

In April i app**** for a router with Telkom gave in all necessary documents for the application and i was told my credit score is low i need to pay R700 which was explained why i had to pay that money, few days later i paid the money and waited for the response i even went to the branch to alert them about my payment.. I waited over a month nothing is happening i went to their branch several times to check on the matter but still no feedback no router nothing i was irritated by all that i canceled the application now i need my money. It's another month since i canceled the contract and awaiting my refund, there is no feedback still when i get to the branch i was told to email them my bank statement, i did that but still no feedback no funds and it's over a month now since i canceled. Telkom service so pathetic

Angry customer