Pathetic Service with Telkom

Pathetic Service, I contacted Telkom on 30 April 2018 , applying for home ADSL. The sales consultant informws me that it will take 14 days. I called numerous times enquiring when installation will happen . On a few occasions Telkom was off line and could not assist me. Kept telling me to call back. On 29 May 2018, my application / complaint was escalated but to date, nothing has happened. Am so frustrated at Telkom's pathetic service and no customer service. I also enquired about my telephone bill as they are charging me for a service I have not requested / app**** for. Telkom informed me that they cannot change it as I have a pending order. Now I am left to pay for something I dont have. If I dont pay then Telkom will black list me. I am lost as I dont know what to do. Calling them just does not help as they are not cliend driven.