Pathetic service with telkom

I HAVE HAD TERRIBLE EXPERIENCE SINCE THE BEGINNING WITH TELKOM.... I HAD SUBSCRIBED TO SHOMAX AND ON THE 6TH OF MARCH I CALLED IN TO HAVE IT REMOVED AS FOR 1 SUBSCRIPTION I WAS CHARGED 3 TIMES ON EACH OF MY CONTRACTS.... I WAS TOLD BY A LADY THAT SHOMAX WILL BE REMOVED AND AS OFF APRIL I WILL NOT PAY HOWEVER I RECEIVED MY BILL I SAW THAT I WAS STILL BEING CHARGED FOR IT... I THEN PHONED AGAIN AND WAS TOLD THAT I PAY IN ARREARS SO EVEN THOUGH I CANCELLED IN MARCH IT WILL ONLY BE REMOVED IN MAY.... ON MY BILL IT CLEARLY STATES PERIOD FROM 01 APRIL TILL 30 APRIL.. THIS SHOWS ME THAT IM PAYING APRIL WHEN I CANCELLED IN MARCH... I FIND THIS RIDICULOUS AS I HAVE 1 SUBSCRIPTION AND IM BEING CHARGED 3 TIMES.... I NEED A MANAGER TO CONTACT ME ASAP AND RESOLVE THIS.. I EXPECT A REFUND FOR PAYING THE EXTRA SO LONG WHEN HAVING 1 SUBSCRIPTION.... SHOULD THIS NOT BE RESOLVED I WILL TAKE MY COMPLAINT FURTHER