Pathetic service with no resolution

A simple request to have a telkom prepaid number changed onto a new contract from the 11th of January 2018 has turned out to be a nightmare (that is putting it mildly). I visited a store to request a number change and some open order from 2015 is preventing the lady to process my request. Several calls to the call Centre (to name a few agents Tholisa, Ayanda, Sihle, Moosa, Toni Venter, Nompulelo, Zabulo) has gone in vein as there was no one that was willing to go the extra mile and follow up nor give me feedback. I eventually resorted to going in store, the lady and I both chatted to an agent at the call Centre today 26th January so much as to pleading for assistance and finally she has logged a case to close the open order. I was told to wait a further 72hrs. Who knows whether this will be resolved or not as no one is allowed to speak to technical personnel. Pathetic service is all I can say