PATHETIC SERVICE WITH NO FEEDBACK

AFTER LOGGING 2 REVIEWS 26 Oct 2019 at 14:54 pm AND 30 Aug 2019 at 13:22 pm,THE QUERY IS STILL NOT RESOLVED,I PHONED THE CALLCENTRE AND WAS ADVISED THAT THE TECHNICIANS HAS BEEN PHONING US BUT ON THE AFFECTED NUMBER, I AM SO TIRED OF PHONING,I DONT HAVE AN ENERGY LEFT, I REQUESTED TO SPEAK TO A TEAM LEADER AND SIBONGILE MALINGA ASSISTED ME HOWVER ANOTHER PROMISE TO PHONE ME BACK WITH FEEDBACK WITHIN 24HOURS BUT NOTHING, TO MY SURPRISE, SHE ADVISED THAT THE DATA ON ***(AFFECTED NUMBER) WAS NOT USED SINCE AUGUST HOWEVER THE ALL NETWORK MINUTES WAS USED, NOT SURE BY WHOM BECAUSE THE SIM CARD DOESN'T WORK, TELKOM IS VERY QUICK TO DEBIT THE ACCOUNT FOR SOMETHING THAT IS NOT WORKING, QUERY BEING OUTSTANDING SINCE AUGUST AND YET NO ONE TAKES THE INITIATIVE TO DO FOLLOW UP OR KEEP US IN THE LOOP, IM TAKING THE NEXT STEP TO LODGE A FORMAL COMPLAINT BECAUSE THIS IS REALLY NOT ON, I HAVE REQUESTED ON NUMEROUS TIMES TO PROVIDE FEEDBACK TO ME ON MY NUMBER: ***,I HAVE REALLY LOST MY TRUST IN TELKOM,AFTER BEING A CUSTOMER OF MANY YEARS, I EVEN PROMOTED YOUR NETWORK TO MY COLLEAGUES AND FAMILY MEMBERS BUT NOT ANYMORE, WE ARE REALLY DONE,FIX THE SIM& PHONE, REIMBURST ALL MY DEBIT ORDERS.......