MVdm
Madelein Van der merwe

1 reviews | Active since Dec 2017

19 Jul 2018, 15:02

pathetic service with no feed back after 8 months

in 2017 i opened an adsl uncapped account with telkom after waiting two weeks for instalation it work perfect. on 1 december 2017 my wifi broke down and i logged a call with them the same day eventually on 8 febuary 2018 the technitian came to fix my line only to work for two weeks. i stopped payment end of december as why should i pay for something i cant use.on the 21 feb 2018 it broke down again i called again and ligged a call again up on till today i had no feedback from telkom but they kept sending me invoices every month bringing my account upto r6000 now.on the 18 july i called again to get the account sorted and calls was logged again.i sighned a 24 month contract i feel that telkom is in breach of contract and that is the reason why i stopped payment. now i must wait another 14 days as a call was logged again refrence numbers ********** 7, ********** 3 , ********** 7 , ********** 4, ********** 6 , ********** 7 , ********** 1 , ********** they want to credit me r100 or r200 per month but why should i pay for something i havent used for 8 months

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Replies (1)
MVdm
Madelein Van der merwe's update27 Jul 2018, 12:55
Reviewer Update
OMG !!!! the technicial made an appointment for today 9 o'clock arranged for someone to be at home still no show from telkom side.Called 10210 spoke to a lady Verance who put the phone down in my hear.called back an a freaking call was logged again come on Telkom how pathetic can you get ???? 8 months going on 9 almost