pathetic service with no feed back

i have an adsl line with uncapped internet on the 30th november my wifi just stopped working.iI called on the 1st of December to logg a call with them and they said they reseted my ports i must try again got hom still no wifi . On the 2nd of Decemeber a call was logged with ref ********** 5.Date for repair would have been the 9th of december called on the 10th the date was moved to the 11th called on the 12th date moved again agin to the 21st I left it and gave them some more time.Called again on the 27th the first consultant told me he have to logg a call again i asked but why hid words to me he is in Cape town he doesnt know how the technicians in Johannesburg is working . I then called back the afternoon and they just said sorry we cant tell you why the problem is not sorted yet..Called again 28 Decemeber still they couldnt give me any feedback but the debit order must go off. they gave me a simcard with 2 Gig data on it what must i do with 2 gig data if im paying for uncapped.They never get back to me as they do take my number everytime if i dont pay them im in breach of contract but i dont get any service from them taht is not fair towards the consumers!!!!!!!!!!!!!!!!!!!!!!!!!!!!!