Pathetic Service with an even worse call center

This company wants clients to join into contracts however there isn't any client services. I app**** for uncapped ADSL a week ago and a technician was dispatched the my second house and not the house i requested for the line to be installed at. Good - Tech advised that he called up and realised that it was the wrong house therefore he asked me to call the call center and ask them to make the relevant changes. Bad - when i called the call center (10213)they advised everything on there side is correct however they cannot help me as i need to call (10210) as this is a technical fault. I then called 10210 and spoke to Goodwill where he promised me a call back at 12 on the 05/12/02017 however to date i still haven't received the follow up call. I then called the call center again 12013 and waited for an agent to take the call for 20 mins and when I finally got to speak to an agent, the agent Hlengiwe puts me on hold and then the call is dropped.

Please assist as this sheds a poor light on Telkom and leaves me in a position of whether i will get the service delivery i require or not