Pathetic service with an attitude

24 Month contract expiry date was 14 October 2015. On advice of call center gave 30 days notice at Tekom office on 4/9/2015 , case no ***5 (Joseph) who advised there will still be a last payment on 20/10/2015 accepted.The contract was for R 269.00 p/m. I received an invoice after 20/10/15 for an amount of R 675.29 and I went back to Telkom Clearwater on 3/11/15 , was advised by Mpumi that there is a note on system I requested cancellation but they kept contract running cause they wanted to retain me as a customer. She requested cancellation again ref no ***6 and said I will be notified in 48 hours about cancellation. Nothing happened and I went back on 9/11/15 and Mpumi helped again saying they have not touched the case an cancelled the contract herself. On 20/11/15 R 675.29 was taken from my account. went to telkom shop again on 23/11/15, was asked by host what my enquiry was and I advised, she said someone will help me. After waiting in Q for 45 MINUTES lady with very bad attitude said they do not handle account enquiries in store anymore and I should contact call centre. Did so today , Thabiso Hlongwane referred me back to telkom shop. This is not acceptable. CANCEL !!