Pathetic service - what else did we expect!

<p>We decided that seeing that we are moving into a new house we should rather get uncapped ADSL as the prepaid data was getting expensive. We went into the Telkom shop in Tygervalley mall and was assisted in signing up for the R599 contract with uncapped ADSL. We were informed that a technician would be sent out to test the lines and complete the installation. A week later the technician was at our house but only the phone line is working and nothing has happened with our ADSL (the main reason for the contract), the ADSL is still not working. Numerous phone calls later and after a fault was logged another technician was be sent out. Christo then arrived at our house in Friday without any prior arrangement and upon phoning my husband who told him he is 20min away and asked if he could wait. Christo said he would have a look in the mean time and our domestic worker allowed him in. No one knows what he did but his conclusion was the Wifi modem is faulty. The same modem that we are currently using on prepaid basis. We phoned on Friday and spoke to numerous advisors who promised they will send Christo back to fix the problem. Guess what.... no one has been to our house. We phoned again, spoke to Elias and they would have sent someone on Saturday. I phoned today and spoke to Vusi as we have not heard a word from Telkom. She is unable to tell me when someone will come and attend to our issue and her manager Juju was going to phone me back within 30 minutes. Needless to say, we are still awaiting this call. I am sick and tired of being messed around by Telkom and it's continious excuses and blatant incompetence. Telkom you are terrible. Your service is pathetic and you dont care. Lets see if I get any response to this complaint - alternatively Telkom will just loose another client and one of these days they can close their doors permanently. Escalation number: F224081.</p>