Pathetic Service & Very Poor Communication
<p>I cant believe I have been to the store 3 times, emailed through documents and still I have no phone! I email my bank statements and a payslip on Friday after the salesman tells me the phone is available,nothing was said about being stamped. I am not sure why he could not check the documents when I sent it. I come to the store on the same day thinking I will get a phone. The guy was not there so the other salesman just gave me more documents to fill. Then I come on Saturday to process everything then I am told I needed stamped bank statements. Nowhere does it say any documents must be stamped. So I come to the store on Monday after going to the bank to get stamped bank statements. then I am told they will process it then will call me when phone ready. I get a call today saying I must have a stamped payslip. Why could they not check that when I sent it the first time?? This is absolutely ridiculous. What is going on there? I really feel messed around. The only reason I am still getting this phone is because my wife really wants it otherwise I would never use Telkom ever again. How difficult is it to have a simple document checklist that has all the requirements instead of saying bank statements and payslip. </p>
There was some miscommunication from my wife as well. They never asked for a stamped payslip. It was just another copy of my bank statement because my salary was not showing as I got paid a day late and it did not reflect on the statement. So thats my error, But my issue is still they must check documents as soon as it is sent in order to avoid long protracted delays and unecessary run arounds.
There was some miscommunication from my wife as well. They never asked for a stamped payslip. It was just another copy of my bank statement because my salary was not showing as I got paid a day late and it did not reflect on the statement. So thats my error, But my issue is still they must check documents as soon as it is sent in order to avoid long protracted delays and unecessary run arounds.
phone is approved. I am relieved
phone is approved. I am relieved
