Pathetic service! Very irate customer

<p>A lady from Telkom called me in July and I ordered a Telkom mobile device from her. I gave all my information and banking details for a debit order to be arranged. She said they would call me before they deliver my parcel. The couriers came to deliver my parcel but no phone call so I was not home. The courier company took it back and need a tracking number in order to deliver my parcel again. I got no sms or email from Telkom with a tracking number, I phoned them and spoke to 10 different people, spent 2 hours on the phone and no one could help me!! If they had all my details then how can they not help with a tracking number!! I am so cross! I can't get my parcel now and they are going to debit my account for the device! If this is not sorted out I will be taking this further!! </p>