1 reviews | Active since May 2016

16 May 2016, 07:57

Pathetic service! Utterly appalled!!!!!

<p>Telkom offered me a sim card in order for me to use my current ADSL in a mobile fashion. I thought this was a fantastic idea, until the sim card came and for the last three weeks nobody seems to be able to get the sim card registered or activated (even though it shows it has been activated on my side).</p> <p>I have two reference numbers : *** and *** , and there was a further fault logged to a technical support centre. Apparently there was supposed to be someone that would contact me within 48 hours.... There was also supposed to be an investigation into why the sim card was not working and why it was not picked up on the system...</p> <p> </p> <p>Why does Telkom offer these services to their clients if they cannot manage their services???</p> <p>I am at my wits end!</p> <p>I have requested to speak with a supervisor, but they are seemingly never available!!!</p> <p> </p> <p>Oddly, as I write this review, I have been able to contact a supervisor by the name of Thabiso, however, I am now in a position where I have been informed that I must drive to the Bluff in order to correct this issue???</p> <p> </p> <p> </p> <p>Telkom, I am disgusted by this shoddy service!</p>

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Replies (2)
Telkom
Telkom's reply17 May 2016, 05:54
Official
HI Linda Hunt Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. May we please request to provide the 20digit ICCID number located directly on the SIM and a preferred contact when possible. Please use the following e-mail address to relay the requested details: Email: *** . Please include the reference number below in the subject field. Interaction *** Regards Keagan Telkom Social Media Team
's update24 May 2016, 12:42
Reviewer Update
Email was sent 7 days ago, to which I have had no reply and the matter is still unresolved . Nobody has attempted to contact me. Well done Telkom!