Pathetic service untrained staff

Im complaining about the pathetic service from Telkom once again , my service was suspended I made payment 27th of November the full outstanding amount and for some reason they don't activate accounts weekends...so I made payment and waiting for my phone to be active which still isn't and now they telling me I will forfeit my data for November but 1 of the other call centre agents told me I will get November and Decembers data once my phone is active , 2 people working for the same company giving me different stories , so who do I believe?i paid all together R1915.50 still not activated. all calls are recorded so there is proof in what im saying is true and now the manager was to busy to speak to me when I asked to speak to the manager