Pathetic service - Unable to cancel our line!

I will never in my whole life get Wifi from Telkom again. Worse service and communicating I have ever seen from a business.

We had a month-to-month contract ( with one month notice period for cancelling). We canceled our line in January 2018 as we moved house, since them we have phoned in ( kept on the line for hours, just to get no answer or someone on the other side that is incapable of assisting ), went to their stores, sent emails etc with absolutely NO help.

They have "canceled" our account numerous times, but we still get a HEFTY bill every single month. They never have the same story, no one can help or assist us. They keep on assuring us that the problem is solved, just for us to get a new bill EVERY SINGLE MONTH. We are tired of their empty promises.

We are so fed up and feel like we are out of options!! They still owe us our deposit as well.

I would NEVER recommend this company to any other person.