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NJvR
Nick Janse van Rensburg

1 reviews | Active since Oct 2012

29 Jul 2018, 16:35

Pathetic service trying to cancel service

I send the relevant service cancellation forms to ********** on 5 March 2018. I then received acknowledgement on 13 March, where the mail said that they have been unable to contact me. I rep**** on 13 March 2018 that I am not available via phone, and that I want all services cancelled.

4 months later and the service is not cancelled. I see my credit profile had been affected by this and all emails to ********** states that the mailbox is full and mails to ********** receive the standard response "Dear Nick

Thank you for the e-mail sent to Telkom Billing enquiries.

Please note that your query has been forwarded to the relevant department.

Kind Regards

Neliswa

**********

Is there any way to resolve this as Telkom does not respond on email, Facebook or Twitter.

0
Replies (2)
NJvR
Nick Janse van Rensburg's update01 Aug 2018, 14:46
Reviewer Update
Receive one copy and paste response privately from Telkom and then it goes quiet again.
NJvR
Nick Janse van Rensburg's update12 Sept 2018, 15:13
Reviewer Update
For anyone needing help, posting on Hello Peter really did noting. Telkom never did respond to this after I gave the information they requested. I did however find joy with Resolversa. After Telkom didn't respond for 30 days there it was escalated to Icasa who contacted me within a day. After that it took about 3 days to sort things out.