Pathetic Service _ total **********

On the 23rd of May 2018 I ordered a J7 pro phone online and was approved by Telkom, my bank account was debited for the amount of R249.00 on the 25th of May 2018. A week past by without any communication from Telkom and i had not received my handset. I called in to follow up and only the it was communicated to me that they were out of stock. I was given an ultimatum of I either take another device or cancel. I cancelled and requested a refund on the 12th of June 2018. Till this very day i have not received my refund. I've made a number of attempts to get my refund to no avail, I've been calling Telkom and I've been thrown from pillar to post, without any assistance. I've wasted so much money and time trying to get help, they have no care whatsoever not even their management team.

Nobody is willing to help at telkom and I'm growing in frustration as it is costing me a lot more financially to keep following up on my refund.