PATHETIC SERVICE TO SAY THE LEAST

<p>We have placed a order with Telkom via order ********** 39 numerous calls were made to the call centre 10213 the last incident reference is 984101 they gave me a reference of P ********** P ********** apparently there is no infrastructure for the 4meg lines in our area and Telkom is busy with it, we have app**** on the 22/04/2017 it is now more than a month and no one can give us an indication as to when Telkom will be doing the installation, could someone please give us a indication by when can we expect Telkom to do the installation. We have canceled our contract with our previous internet provider due to the fact that Telkom has stated it takes about 7 to 21 days for installation - it is now 42 days and there is no response from Telkom's side as to when they are willing to assist us with this matter ? If you look on Telkom web the site states that in our area the coverage is 10 meg so no idea why we can’t get the 4 meg line? </p> <p> </p> <p>Customer service is useless - nobody can give us any answers and in the meantime we don't have any internet at home.</p>