PATHETIC SERVICE TO SAY THE LEAST

My husband took a cellphone contract from Telkom mobile in the Gateway shopping mall on the 02/01/2014, we did not want to upgrade the contract and completed a cancellation form on the 15/12/2015 at the Telkom in phoenix plaza in order to cancel the contract. We are still waiting for the contract to be cancelled and nobody has been in contact with us since. Apparently someone from their retentions department has to call my husband to confirm the cancellation. In addition to this Telkom claims that my husband took another contract in September 2015 and cancelled it they are now debiting him for cancellation costs, we have never taken another contract. They debited my husband twice for a total sum of R5900.00, we had the debits reversed but my husband had to take off work to do this and he was billed for reversing the debits. We laid so many complaints with them but it falls on deaf ears and every time you contact the call centre you wait for an hour at a time trying to explain and get answers... I am going to sue Telkom as they handed my husband over to debt collectors who call and harass him at work and they want to blacklist him for money that he does not owe.