Pathetic service to remove a collapsed Telkom pole on pavement

Raised a star fault 20/09/07/2895 for a leaning telephone pole on 7 Sep 2020. A technician did come and check and advised that he would request the pole be removed. I followed up numerous times with the call centre. The star fault "mysteriously disappeared" from the fault system. So today, 27 Nov 2020, I had to start from scratch and raised a new star fault 20/11/27/9177 ... let's see how many months it takes this time round. In the mean time the pole has collapsed onto my boundary wall on the pavement and cables have been cut. Extremely pathetic service from Telkom! I'm so grateful that I cancelled my Telkom service a long time ago!