Pathetic Service to Port a Mobile Number

I went into a Telkom Mobile store last week Tuesday to take out a new contract. Prior to taking out the contract, I spent 2 days at my previous Cellular provider and I spoke to the person in charge of porting, and I was told that I can still port my number even though it is still on a contract. Upon taking out the contract, I told the consultant that I want to port my number and that it is currently on contract, and they old provider will release the number. It has been over a week and my number is still not ported. I attempted to port the number 4 times, 17th, 23rd, 24th and 26th of October, and still, my number has not been ported. No one is able to tell me why the porting request is not being processed either. Today when I told the consultant that I want to cancel the contract, I was told that I need to pay to cancel it. Why must I pay to cancel a service that is not being rendered to me, as of the date that I took it. Telkom is very quick to take my money for a service that is not being delivered, but when it comes to rectifying the problems to the way that I requested it, they fail miserably.