Pathetic service to a prospective client

On the 1st of December I app**** online for the Telkom 40 + 40 data deal priced at R369/month. Shortly after that an agent called me to get my personal and financial details, she advised that another agent would call me soon to conclude the transaction, to this day nobody has called me. Calling the Telkom call centre is an utter waste of time, I did however get to speak to someone on Twitter but I haven't had any joy with that either. If this is the type of service a prospective client gets I cant imagine what the actual customers must be going through.