Pathetic service to a long-standing client and business owner!

As a long-standing client, I just wanted to add a data bundle to my contract. The great staff at our local branch tried to help but because my contract was corporate owned before (when I was still employed - and it was never changed by Telkom when it moved to my personal capacity 6 years ago) they could not assist at the branch. I found the contact details of customer service online and emailed my query. Soon I received a reply that I needed to deal with another area (no surprise). I emailed my enquiry and all my business info in order to transfer my account from my personal capacity to that of my business. 2 days later I received a copied and pasted reply from an AI Checker which ridiculous comments about my request. When I asked for feedback, I was sent a form that needs to be completed if you want to install land lines and fibre. I JUST WANT TO MOVE MY CURRENT ACCOUNT TO MY BUSINESS BANK ACCOUNT. Multiple emails and no replies and I cannot go back to the branch to ask for help as they may not help me. Why can no one respond and provide feedback?? You are impacting my business and service to my own clients without the ability to have access to data. I expect someone to read my complaint and actually contact me with an interest in assisting me.