pathetic service , teriible and not lawful debit

Item: Telkom
Rating: 1
Author: shameela.patel shameela.patel

Hi Faffa I am a very upset client, please make sure Telkom stops debiting me R1447 . All I was ever liable was for R149 pm, as that was what I was explained, and I returned the device and don’t have any service with Telkom. According to the CPA ACT and your advice this was supposed to be written off and closed. There was a debit order that went of successfully for R298 , thus I am fully up to date and don’t owe Telkom anything. The bank has put a stop and will keep reversing as The service with Telkom is cancelled and you don’t have authority to debit my account. What is the next process, do I have to go to ICASA for someone to take me seriously. Please advise and escalate my complaint urgently. This is so frustrating and unacceptable that we are in June and your billing department has not made the necessary stops, this should be a straight forward matter. Thanks Kind regards. Shameela Patel Manager Employer Value Banking / Western Cape 10th Floor Towers North, Standard Bank Centre, Adderley Street, Cape Town 8001 Mobile +27 (0)73 ********** / www.standardbank.com From: Faffa De Jager (F) ********** Sent: 17 May 2017 02:25 PM To: Patel, Shameela S Cc: Faffa De Jager (F) Subject: Cancellation: S. Patel Cell ********** 307 C/N ********** 901 URGENT HUGE CLIENT COMPLAINT CASE NO -- ********** 0 Good day MS. S. Patel. The service has been discontinued. Thanks. Faffa de Jager Store Manager Telkom shop Shop 39, Bayside Centre 69 Blaauwberg Road, Table View 7441 T: +27 (0) 21 ********** F: +27 (0) 21 ********** From: Patel, Shameela S ********** Sent: 15 May 2017 07:24 PM To: Faffa De Jager (F) ********** /> Subject: URGENT HUGE CLIENT COMPLAINT CASE NO -- ********** 0 HI Faffta Hope you are well. I met with you and handed my device to your lady Alicia Du Plessis on the 3 April 2017 case no - ********** 0 I really feel so harassed as Telkom keeps on sending me threatening messaged and when I call them each time the agent’s has a different story. The point is I was not explained that I would ever pay more than R149 pm and hence I cancelled the service and handed the device back. Telkom must sort out their internal issues , as the call centre says due to me having taken the contract at your branch you guys must contact with the cancellations and billing department and initiate a CPA CASE & to close it, as it is still open., and they cannot assist me . If this is not done they will continue to debit my account and send me those sms. Please call me and treat this as urgent, if this is not resolved soon , I have no choice but to escalate this complaint accordingly. They need to stop debiting my bank account with huge amounts LIKE R1447 , it’s ridiculous . Kind regards. Shameela Patel Manager Employer Value Banking / Western Cape 10th Floor Towers North, Standard Bank Centre, Adderley Street, Cape Town 8001 Mobile +27 (0)73 ********** / www.standardbank.com From: Patel, Shameela S Sent: 22 March 2017 09:08 AM To: ********** /> Subject: cancellations Ref ********** 8 & ********** 4 Good day Trust you are keeping well. Kindly look into my dispute urgently as discussed. SA ID NO- ********** 090089 S Patel I Took the BIG DEAL FEBRUARY EXCLUSIVE special for the 15 GB Huawei LTE MIFI Router for R149 PM X 24 on the 17 February 2017. ( number 081 ********** ) There is a huge discrepancy on my billing as I have not used all the data at all, and its going over R800 already. I came in 2ce already to advise them to rectify. Ref ********** 8 & ********** 4 If this is not rectified I will come in and bring the device and cancel this as I was not explained that it will ever go over R149. I have many devices with Vodacom and their Wi-Fi router once the data is finished it just does not work, you have to top it up. Besides this I never went over the data-out of bundle in the first place, and still have loads of your data left as well. (you can check it on your side with this number 081 ********** ) Hence there is a huge query. If I was told this is an ongoing product with no limit I would NEVER EVER have signed the contract. According to the Consumer Protection Act , you were supposed to disclose this information to me. I am an educated and vigilant individual and that is why I am bringing this to your attention even before my first debit. I would appreciate a formal response urgently to rectify this bad service experience, please see cancellation forms attached, and advise me on the way forward as well. Thanks Shameela Patel Manager Employer Value Banking / Western Cape 10th Floor Towers North, Standard Bank Centre, Adderley Street, Cape Town 8001 Mobile +27 (0)73 ********** / www.standardbank.com Standard Bank email disclaimer and confidentiality note Please go to http://www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email ********** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ This e-mail is subject to the Telkom SA SOC Ltd electronic communication legal notice, available at : http://www.telkom.co.za/TelkomEMa*******Notice.PDF ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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shameela.patel shameela.patel's updateReviewer Update

02 Sept 2017, 10:31

Non one has contacted me and i still recieve sms harassing me , with ref ********** 03 please stop this , as i have returned device and have paid what i signed for, this is ********l , i have cancelled my contract with you and you still go into my bank account, so fed up .very poor service ,

shameela.patel shameela.patel's update02 Sept 2017, 10:31

Reviewer Update