Pathetic Service - Telkom urghhhh!!!

Two months ago I made an eft payment. I personally went into a branch to advise them I made a payment and used my account number as reference instead of the reference number itself. The consultant submitted my proof of payment to the Billings Dept. It's been almost a month and nobody has come back to me. Not even the consultant and I have been emailing on a weekly basis for an update . Then they still debit my account for monies "outstanding". I sent an online inquiry as well. To no avail.

They are quick to cut the services if you don't pay. But when you overpay, you cannot reach them to refund you or allocate onto your account