Pathetic Service Telkom LTE Migration

I would like to log a formal complaint relating to my recent migration to an LTE Line with Telkom.

I was contacted a few weeks ago to do a migration from ADSL Line to LTE on my Telkom profile landline number ***.

Order number 527 886 117A

Courier made contact with me to deliver two weeks ago but the address on the waybill was incorrect hence I was advised that the package would be returned as I need to contact Telkom to update the address and resend the LTE Package. On Friday the 18/10/2019 I contacted Telkom and updated my address ref no: ***. I was advised that they would send the instruction to the courier to redeliver the package.

On Thursday the 24th October you then proceeded to delete my ADSL account because of the LTE Migration which I did not even receive now leaving me without internet. I then called in to discover that my address was not updated and the courier did not receive the instruction to re-deliver the package. This was then only submitted again on Friday the 25th October 2019. I was told it would be escalated.

I then asked that my ADSL account be re-instated as it is very unfair that I am unable to get internet whilst still being charged and through no fault of mine but your inefficiency.

They advised that the request was sent to re-instate my ADSL on Friday 25th October 2019 ref no: ***. It is now Monday and this has not been done and I have had no internet service since Thursday this is ridiculous. I also just called the courier who advised that the instruction to re-deliver has still not been received .

I want the LTE Package delivered and I want to be refunded for the days that I did not have internet service alternatively cancel my entire account and I will go to another service provider because you called me for the migration and now I have been inconvenienced tremendously because of this.

Megan Hoffman

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