Pathetic Service TELKOM

I requested to cancel my telkom account on 29 July 2019. I was then told I had to wait for my internet service provider to release the line and then I have to cancel again (got an sms on 22 August!) I then cancelled again. Then in November I received a phone call asking why I am cancelling my account and if they can offer me a deal, I declined and said that I have no need for the account anymore.

Then I called after receiving another invoice in December, I was told by the woman (Calancys) that my request to cancel the account was cancelled!? Obviously by the previous person that called me. I never requested my cancellation request to be cancelled and I don't want the line anymore. It is a simple request. I am still receiving invoices I have had to pay the account for 6 months where I haven't used it, I don't even have a phone plugged in. The account is paid in full - R1386 that I have had to pay since cancelling an account that I do not use. I want this account closed and proof of the account being closed. I have given Telkom more than enough lead time for my request. This is now just taking advantage and cannot be legal.