Pathetic service - Telkom

<p>went into a store to have my contract cancelled and my sim transferred to prepaid. After filling out the necessary forms I was told various times that the alternative numbers I give are very important because someone from telkom will contact me before the contract is cancelled. If i cannot be reached the process will be stopped and my contract will continue. I was told the process takes 31 days, thereafter it will be cancelled and my sim prepaid. I received an e-mail with a reference number the same day. Two weeks later and nobody contacted me. I decided to pick up the phone and find out if the forms were received and all was in order. Spoke to a very helpful girl, I can't recall the exact words she used but basically she informed me that my cancellation forms were not queued to be processed. So she did that for me and I received another reference number confirming this. Three days I still have not been contacted by anybody from Telkom, and I had received an e-mail saying " your case has been resolved, please call 081180 for further information" . I am now unable to make outgoing calls or purchase data, so I again make a call. Firstly the person that took my call did not verify that she was speaking to the correct person. Secondly, I explained my request to her, and that I would like to know when will my sim become prepaid and what is the final invoice amount. She bluntly told me the the call centre does not do calculations so I will need to go into a store for that. I explain the email I received stating I should call the call centre for further information, hence my call. She then proceeds to ask when did I first submit th e cancellation forms - still not having verified who I was. I told her not to worry, I will go into the store and sort it out myself, she has been most unhelpful. She just said ok. I then went onto the Telkom wesite and sent through a complaint. It's more than 24hrs later and STILL NO CONTACT from Telkom - but I receive an sms saying "Dear Customer, your number has been migrated to prepaid, and a 250MB & 50 min All networks bundle has been activated. With compliments from Telkom".</p> <p>What the hell is the process????!!!!!!!!</p>