PATHETIC SERVICE TELKOM

We had our Landline disabled on the 27 May 2018, as we were moving house. Telkom arranged for a Technician to come out on the 01 June to have our line reconnected at our new place, and guess what.NO TECHNICIAN, NOT EVEN CALL TO SAY SORRY WE NOT GOING TO MAKE IT. My husband then called the Monday 04 June and arranged for the technician to come the Friday 08 June 2018. When the technician finally arrived the Friday, taking into account my husband had to leave work early,09:30 the morning, spent the whole day with the technician, and STILL NOTHING WAS DONE. The Saturday 09 June 2018 the Technician came out, and said he won't be able to work outside, as it is raining. We are paying MWEB for a SERVICE we cannot use because TELKOM gives PATHETIC SERVICE. When we 1st installed our line, we received EXCELLENT service, a technician was even arranged to come out after 7 in the evening. WHY CAN A PAYING LOYAL CUSTOMER STILL NOT GET THE SAME TREATMENT THROUGHOUT THE PERIOD OF THE CONTRACT. PLEASE TELKOM WE HAVE BEEN WITHOUT INTERNET FOR 3 WEEKS ALREADY, HOW LONG ARE WE SUPPOSE TO STILL BE WITHOUT IT. AND GUESS WHAT TELKOM, IT IS AGAIN RAINING THIS WEEKEND, SO YOUR GUYS STILL WONT BE ABLE "TO WORK" OUTSIDE........