Pathetic service Telkom

I've logged a call on the 09th of November due do my Wi-Fi not working. I was told to expect my case to be resolved within 72 business hours. Case number ********** 6. Called again on the 14th of November and spoke Naledi after not hearing from Telkom. She advised that my case was only looked at today. Call again on the 20th of November and spoke to Nonfikilele. My case has been resolved and connection restored! That would have been great had it been the case but it is still not working. It hasn't been since the 09th of November. This goes against the consumer act. I am paying for as service I do not have. In my eyes that's *****ing. Pathetic pathetic service Telkom! Total disregard for customer service. I will not recommend you to anyone and will ensure I'm always repeating the absolute terrible service to everyone I know.