Pathetic Service- Telkom

I have never experienced such a poor service from Telkom its pathetic! I app**** for my upgrade two week ago on their website and no one contacted me ever since. I follow up with them a week later, I am told someone will contact me in 48 hours. Nothing happens another week later, I contact them again today 03/11/2021 and guess what I spoke to 6 different people in different departments busy giving me many contact numbers to call, i.e. 081180,10213,181183, etc and none of those helped me because all of them cant answer my one question, 'how far is my order'? Three weeks later!