Pathetic service Telkom

the 4th May I phoned Telkom to clarify how much we owe for our land line. After 45 minutes on the phone the woman said R560. I made her repeat this 3 times. We paid this amount within an hour. See attached payment. Yesterday we tried to call and it said that the phone has been suspended. I took my 79 year old mother to a packed telkom in a center risking her getting the virus. After nearly an hour we were told that we still needed to pay R97on the account. We payed R100 on the account and was told that it will be reconnected after 2-3hours. 24hours later we get a message saying that the account is suspended.

Do you people know what is going on?Is Telkom recruiting sub standard people that can't do there job. Or is this the norm. Sort this out please. Getting a 79 year old to rusk getting a virus is unacceptable.