Pathetic Service / Supervisors never available

I am waiting for my land line as well as my wifi network to be fixed since the 4 Dec 2017. I have again called the call centre today for assistance. My first call was with Linda who could not help at all, the call lasted 40 mins and all she could say is its a bulk issue and the technician was dispatched...apparently he is unable to find his way since it's almost a month now! Her Supervisor still seems to be on a tea break as he was out when i called and was suppose to return my call at 9:30, never happened as yet. I called again to talk to the supervisor this time i got Cindy, she after telling her i wanted to speak to the manager she insists on following up herself and keeps me on hold for 36.10. Asked to speak to her Supervisor who was out for tea...Suprise suprise!!! When i asked for their CEO Sipho Maseko's details her supervisor was suddenly in the office but did not come to the line as i was placed on hold again for almost 10 mins!!!