Pathetic service, Such a waist of time for something they made the error

We phoned to change the date of our debit order and they said that they will take off double in 2 months so that the debit order can be changed to the 5th and not the 25th. Non the less they tried to take off the money the following month and not 2 months time..and so it bounced because they tried to take it off a month early.. So now apparently i need to pay a rejection fee for something that they did wrong.. So today i tried phoning them to try and sort out there own mistake and after 1.5 hours of waiting on the line i finally get helped.its absolutely pathetic service, trying to sort out there own mistakes..now i must wait another 24 hours for the manager to pull the recording of what that guy said to me the first time.just such a waist of time.i would not and will not get anything from telkom again after this router is done.very quick to sell you something but the service is pathetic.its bad enough that i must pay my bank for them trying to take off money, R120 there and now telkom wants an additional R220...Not gonna happen..not for something that is there fault Maybe i should charge them for my bank amount aswell.