Pathetic service - Simple sim swap cannot be done by 2 telkom stores and telkom help desk - 6 days and counting

<p>I am a new customer with telkom mobile and i am already regretting it sooo much that i signed up with Telkom. I had a mishap where my phone was ****** and i called in to block the sim.</p> <p> </p> <p>Firstly the useless consultant did not block my sim she disabled my entire account. I went to lakeside mall telkom store on 4/2/17 where i found 4 employees sitting and chatting. I got to the counter and was blatantly refused service by Modi Vilkazi. She just said she cannot and will not do my sim swap and i must come the next week. I refused to believe that a simple sim swap could not be done so i went to telkom store in east rand mall where i was assisted by Charles who tried the same tactics with me but i insisted that he calls telkom agents and let me speak with them as i refused to accept that a simple sim swpa could not be done.</p> <p> </p> <p>After 1 hour at the store begging for serive and help ,I was told that the suspension will be lifted in 72 hours and i should come in to the store in the working week. I have a job of my own and i cannot take an entire day off to get a sim swap done. I advised Charles that please assign me a dead sim that i could take with and when suspension is lifted sim swap can be done without me having to come to the store. He agreed and gave me a sim.</p> <p> </p> <p>more than 6 days have passed and my sim swap is still not done. I called telkom mobile and was told that suspension is lifted but sim swap cannot be done and i need to go into the store.</p> <p> </p> <p>This is by far the most pathetic service i have ever come across where it takes 2 stores , 4 employees and then also telephonic team and they cannot do a simple sim swap.</p> <p> </p> <p>TELKOM please train your staff and hire competent people to represent your brand.</p> <p>I have been disconnected for 2 weeks now and the time wasted is not appreciated.</p>