PATHETIC SERVICE, RUDE AND UNHELPFUL NETWORK

I have never received such terrible service from a service provider! I made a switch thinking Telkom is the best network and I was only fooling myself! I placed an order well over a month ago, and the cellphone device i ordered was delivered under the wrong contract. i kept calling endlessly - if you can check your recorded calls to get it fixed and after 2 weeks i finally managed to return the device to you. it was picked up and i was promised a new one will be dispatched to me. fast forward two weeks later i still do not have a device and i have called numerously to follow up on where my device is and i am not getting any assistance - sales @10213 refer me to mobile @081180 and mobile keeps referring me to sales. last week i finally came to decision that i have had it and just want to cancel whatever contract that i have with you - i am fed up! i spoke to a guy name SIYABONGA KHANYILE who said he was the manager/supervisor who assured me the contract would be cancelled with no costs to me as the fault is on your side and that i will get an sms confirmation in 2 days. it has now been 4 days and there has been no sms confirming that. i had to call sales/mobile again today and JACOBINA dropped the call on me!! I called again and NOMFUNDO said she is sending a mail to SIYABONGA to get him to call me back and he never did and also gave me a wrong an inactive email address supposedly for escallations. I MUST NOW CALL YOU GUYS BACK AGAIN!?!?!?!?! THIS IS RIDICULOUS, UNFAIR AND DOWNRIGHT PATHETIC. PLEASE! I WANT THAT CONTRACT CANCELLED ASAP - I HAVE REALLY HAD IT.