Pathetic service regarding cancellation

<p>On 14 February 2017, I submitted a cancellation request for my entire service(landline and ADSL).</p> <p>I received an automated response saying that someone will contact me within 21 days. To date i have not received any feedback.</p> <p> </p> <p>I called telkom customer services on 10210 on 03 March 2017 and spoke to Phindile Bhengu. She could not assist and refused to give me a reference number saying it was not her department. Furthermore she refused to put me through to a supervisor saying that they were in a meeting (as usual). She further said that she sent an email to her supervisor to contact me on that day which never happened.</p> <p>Today , 07 March 2017, I called 10210 to the billing department. Vuyokazi said they were having technical difficulties and i should call back in 30-45mins. I did and waited on the line for over 40mins with no consultant answering.</p> <p>I then went down to the Telkom offices in Overport city and spoke to Atish. He refused to give me his surname. He was also of no assistance and said that I should contact customer services. I asked for the manager and no surprise, I was told that he is in a meeting. I was upset and said I was going to publish this on Hellopeter and was told I could do so with a " dont care a damn attitude".</p> <p>I then came home and tried calling the blling department again. Upon answering the consultant continually repeated "we are experiencing technical difficulties, call back later" until i had to shout at her for her to listen to me. i asked for her manager who after a hard struggle she said she would call but instead cut the call on me.</p> <p> </p> <p>I need assistance as it seems that telkom is forcibly keeping my line in operation and forcibly billing me for a service that i have requested to be cancelled on 14 February 2017 and no one is available to deal with or solve my problem,</p> <p> </p>